Return & Refund Policy
Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition and labels still attached. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. FAY Beauty will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products’ condition, customer will receive their refund within 7 WORKING DAYS after the confirmation.

Please return your purchase to the following address:
No 293-A, Jalan Telok Gadong Besar 1/KS 01,

Persiaran Raja Muda Musa

41200 Klang, Selangor Darul  Ehsan

Please contact us at or Whatsapp us at +60 12 400 6168 if you have any questions or doubts.