FAQ
FAQ

Q: Where do you ship to and how much art the shipping costs?

We ship to the whole of Malaysia! With a flat rate of RM 6 to West Malaysia and a flat rate of RM 10 to East Malaysia. 

Q. How do I purchase my order on the site?
To order your purchase:-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You will reach a log in page where you need to log in to your account using your Username and Password. If you do not have an account created, you need to register an account before proceeding to your payment.
  4. You will need to confirm your shipping address on the “Shipping Address” page and click the “Next” button.
  5. From here, you need to select your shipping methods and click “Next” button.
  6. Next you will need to choose your payment method then click “Next” button.
  7. After following the above steps, you need to re-confirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
FAY Beauty offers various kind of Payment Methods as shown below:-
1. CreditCard
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank: PUBLIC BANK
BankAccount: 3210382715
AccountName: MEGA PREMIER VENTURE

After you made the payment, please send us the payment details of :
BankName :
BankingDate :
BankingTime :
BankingReferenceNo :
Total amount you have paid :
Your Order No :

You may scan and email us the above info to Email Address :  account@faybeauty.com.my
Note: Your purchased products will not be delivered until we have received this confirmation.

 

Q. How to change my account’s personal information and shipping address?

  • Log in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that was registered to the account in the box.
  2. Click “Submit”.
  3. A verification token will be sent to you. Once you have received the token, you will be able to create a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

NOTE: Please send an email to our customers service email at account@faybeauty.com.my with the message title “Request to cancel order”.

- Orders that are in shipping or shipped status cannot be cancelled.

Q. What are the products’ transaction currency?
All products transaction currency will be done in RINGGIT MALAYSIA.

Q. How long does the delivery usually takes?
Delivery usually takes about 5 to 7 working days.

Q. I have questions unanswered!
Sorry that we are unable to clear your doubts in the F.A.Q page. Please kindly send us an email to info@faybeauty.com.my for us to reply to further queries. Thank you! :)